Refund policy

Refund, Return & Exchange Policy

Effective Date: [03-08-26]

At DR NIRYAM AYURVEDA , customer satisfaction is important to us. We are committed to delivering genuine Ayurvedic products with the highest standards of quality, safety, and hygiene. As our products are health and wellness supplements intended for personal use, we have established the following Refund, Return, and Exchange Policy to ensure fairness for both our customers and our business.

By placing an order on our website, you agree to the terms mentioned below.

Refund Policy

Refunds are processed only after verification by our customer support team and are applicable under limited circumstances.

Refunds may be approved if:

  • You receive a damaged product.
  • You receive the wrong product.
  • Your order cannot be fulfilled due to product unavailability after payment.
  • Your prepaid order is cancelled before dispatch.
  • The courier confirms that your shipment has been lost during transit.
  • Any other exceptional case approved by  DR NIRYAM AYURVEDA  after verification.

Refund Request Process

To initiate a refund request, please contact our customer support within 24 hours of delivery.

Please provide:

  • Order ID
  • Registered mobile number
  • Clear images of the product
  • Images of the shipping package
  • Shipping label
  • Complete unboxing video (mandatory for damaged product claims)

The unboxing video must begin before opening the sealed package and clearly show the product condition.

Refund Timeline

After successful verification:

  • Refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used while placing the order.
  • Depending on your bank or payment provider, it may take an additional 3–10 working days for the amount to reflect.

Shipping charges, COD charges, convenience fees, or payment gateway charges are generally non-refundable unless the error occurred from our side.

Return Policy

Due to hygiene and safety standards applicable to Ayurvedic wellness products, returns are accepted only under specific conditions.

Products eligible for return

Returns will be accepted only when:

  • Wrong product delivered
  • Damaged product received
  • Product received in defective condition
  • Product remains unused
  • Product is unopened with original seal intact
  • Original packaging is available
  • Return request is submitted within 24 hours of delivery

Products not eligible for return

Returns will not be accepted if:

  • Product has been opened or consumed.
  • Seal is broken or packaging is tampered with.
  • Product is damaged after delivery due to mishandling.
  • Customer changes their mind after delivery.
  • Product was ordered incorrectly by the customer.
  • Product has been partially used.
  • Return request is submitted after the eligible period.
  • Promotional, discounted, clearance or free gift items.

Exchange Policy

We are happy to replace eligible products after verification.

Exchange is available for

1. Wrong Product Received

Please contact us within 24 hours and provide:

  • Order ID
  • Product photographs
  • Shipping label image
  • Outer package image

Once verified, the correct product will be shipped at no additional cost.

2. Damaged Product

If your package arrives damaged:

Please provide:

  • Complete unboxing video
  • Images of damaged product
  • Order details

After verification, we will provide either:

  • Replacement product
  • Refund (if replacement is unavailable)

3. Missing Product

If any item is missing from your order:

Please share:

  • Order ID
  • Images of all received products
  • Package photographs
  • Shipping label
  • Unboxing video (if available)

Once verified, we will dispatch the missing item without additional charges.

Order Modification

Customers may request order modification within 2 hours of placing the order, provided it has not been packed or shipped.

After dispatch, changes including:

  • Product replacement
  • Address modification
  • Quantity change
  • Cancellation

may not be possible.

Cancellation Policy

Orders can be cancelled only before dispatch.

If cancelled before shipment:

  • Prepaid orders will receive a full refund.
  • COD orders will simply be cancelled.

Orders that have already been shipped cannot be cancelled.

Non-Delivery & Lost Shipment

If your order has not been delivered:

  • Check your tracking details first.
  • Contact our support if tracking shows "Delivered" but you haven't received the package.
  • Contact us within 7 days of the expected delivery date.

If the courier confirms the shipment is lost, DR NIRYAM AYURVEDA will arrange:

  • Free replacement, or
  • Full refund

depending on product availability.

Return Process

For approved returns:

  1. Contact Customer Support.
  2. Share all required documents and proof.
  3. Wait for return approval.
  4. Pack the product securely in its original packaging.
  5. Include:
    • Order ID
    • Customer Name
    • Mobile Number
    • Address
  6. Ship the parcel using a reliable courier.
  7. Share the courier receipt with our support team.

Please do not return any product without prior approval. Unauthorized returns may not be accepted.

Shipping & Delivery

  • Orders are generally dispatched within 24–48 business hours.
  • Delivery timelines vary depending on location and courier availability.
  • Orders are not dispatched on Sundays or public holidays.
  • Delivery delays due to weather, natural disasters, strikes, or courier disruptions are beyond our control.

Customers are requested to provide accurate:

  • Shipping address
  • Mobile number
  • Email address

 DR NIRYAM AYURVEDA shall not be responsible for delays caused by incorrect information provided by the customer.

Important Terms

  • All claims are subject to verification.
  •  DR NIRYAM AYURVEDA reserves the right to reject claims with incomplete, edited, misleading, or insufficient proof.
  • Fraudulent or repeated misuse of the policy may result in permanent refusal of future claims.
  • Individual health results vary from person to person. Refunds or returns will not be accepted due to:
    • Difference in taste
    • Smell
    • Personal expectations
    • Delayed results
    • Change of mind
    • Product effectiveness based on individual body response

Need Assistance?

Our Customer Care Team is always happy to help.

 DR NIRYAM AYURVEDA 

Customer Support Email
📧 oswalayurveda.ldh@gmail.com

Customer Care Number
📞 +91 84277 00618

Please mention:

  • Order ID
  • Registered Mobile Number
  • Issue Details
  • Supporting Images/Videos

Our support team will review your request and respond as quickly as possible.

DR NIRYAM AYURVEDA is committed to delivering authentic Ayurvedic wellness products with transparency, quality, and trusted customer service. Your satisfaction and confidence remain our highest priority.